Shipping & Return Policy
At ShirtDressMart.com, we are committed to providing a smooth and hassle-free shopping experience. Please review our Shipping & Return Policy below before making a purchase.
Shipping Policy
Shipping Locations
We currently deliver to all states across Nigeria.
International shipping is not available at this time.
Processing & Delivery Time
Order Processing: Orders are processed within 1-2 business days after payment confirmation.
Delivery Time:
Lagos & Abuja: 2-5 business days
Other States: 5-10 business days
Delivery timelines may vary due to public holidays, weather conditions, or unforeseen circumstances.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location.
Free shipping may be available for orders above a certain amount (check promotions on our website).
Order Tracking
Once your order is shipped, a tracking number will be sent via email or SMS.
You can track your order on our website or through our delivery partners.
Failed Deliveries
If a delivery attempt is unsuccessful, our courier partner will contact you for rescheduling.
If the order is not received after two attempts, it may be returned to us, and additional fees may apply for re-delivery.
Return & Refund Policy
Eligibility for Returns
You can request a return within 7 days of receiving your order.
Items must be unused, unwashed, and in their original packaging with tags attached.
Returns are not accepted for:
Items on sale or clearance.
Underwear, socks, or intimate wear due to hygiene reasons.
Customized or personalized items.
Return Process
Contact Us – Email or call us with your order details and reason for return.
Approval – If eligible, we will provide return instructions.
Return the Item – Ship the item back to us (return shipping may be at your cost).
Inspection & Refund – Once received and inspected, we will process your refund or exchange.
Refunds
Refunds will be processed within 5-10 business days after approval.
Refunds will be issued via the original payment method.
Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
Exchanges
Exchanges are allowed for size or color changes if the requested item is in stock.
If the item is unavailable, you may opt for a refund or store credit.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.
We will cover the return shipping cost and send a replacement or offer a full refund.
Contact Us
For any shipping or return inquiries, please reach out to us:
Email: info@shirtdressmart.com
Thank you for shopping with ShirtDressMart.com! We appreciate your trust in us.